Customer Support

Many people also believe that they are less likely to get help online than in traditional land-based casinos, but again this certainly is not the case. When it comes to getting help for the games online casinos offer, each casino will usually have comprehensive guides which are readily available for players to read that are fully detailed on how to play each and every game. On top of this, online casinos  offer help for all kinds of queries and problems. Most online casinos will have a Frequently Asked Questions section on their websites, which will involve some of the most popular questions players ask on a daily basis. The type of questions and answers that can usually be found in these sections are on subjects like registration, banking options, security, bonuses, and privacy

It is important for players to check these Frequently Asked Questions before considering other methods of support, as it may eliminate the need for further help if your question and answer has already been featured on the site. Probably the most popular, and definitely the most efficient form of online help in a casino, is the facility of a live chat service . While this service is offered in most online casinos, you will also come across legitimate and popular casinos that do not offer the live chat option. Using this service will usually get an instant answer to your query and the great thing about live chat is that it can be available 24 hours a day, seven days a week. Support agents will usually be able to answer questions based on anything to do with your casino account

This form of support is easy to use, but not always as efficient, as it obviously does not give you an instant answer for your question. Email support also includes an online email form where the player can send a message to the casino via their website, as opposed to an external email address. There are certain measures that need to be followed before a player can file a dispute against an online casino to eCOGRA. The very first measure and possibly the most important one is that the online casino in question has to be listed as an approved seal holder on the eCOGRA website. If the casino is not listed, then a player will not be able to open a dispute with eCOGRA

Players must firstly try to seek help and resolve the issue with the online casino and can only deal with eCOGRA once at least two weeks have passed since the problem first began. Players cannot deal with eCOGRA if they have opened multiple accounts with the casino in question or if they have participated in other nefarious behaviours. Players residing in the United Kingdom and the rest of the world can visit the eCOGRA website and file a complaint as and when needed. Players can even seek help from licensing jurisdictions and even affiliate sites like Slotopus , ThePogg, Casinomeister and Gambling Grumbles. With these services being placed, this is evidence that players can certainly seek help while gambling online

Casinsi has all the potential it needs to become a solid online casino, yet at this time there are many things the operator lacks.


Net Entertainment Software is used for the online casino games. They do offer a flash based casino where there’s no download required to get started. The graphics are great, and considering the traffic that goes through this online casino that’s flash-based, gameplay is quite smooth as well.


While this may have been the primary draw for players, they’re also making a name for themselves by offering online live casino games. The games offer the closest experience a player can get to playing at a brick and mortar casino without actually being in one!

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None 25 Apr 2016
When I created an account and deposited a good $50 there were some interesting wins coming out from Egyptian Heroes. The next thing I did was persist in more winnings figured that the free spins is a good start and more motivation were produced from that experience. So I continued still on a $1 bet and I later came across $26 on the main game just for getting 4 symbols (lady holding a pink orb) within a golden bet line on 7th payline on a 3x multiplier with 2 expanding wilds on 2nd and 4th Reel! The Sticky wild badges came out much often, in 2's and on 3's, some wilds just went on to tease me for no wins. The awesome experience of uncovering 3 fingerprints very early gave me a total win of $116.40 giving me $216.19 to withdraw. Thanks to the works of the found fingerprints they gave 3x each and one of them 4x ( 3x, 3x, 4x) every time I clicked on a folder piling up credits, combining them for a suped up win and finding the second chance icon gave me a bigger shot to continue regardless if I found an X. I decided to continue for a few more spins after this feature ended and yet another bonus round showed up again after 7 spins but only for $30.80.
ValDes 06 Sep 2015
Perhaps that was the main reason why I joined this casino without too much thinking in fact, I even didnt check their terms and conditions to the end. The problem was that there was still a lot of wagering left, so on the next day I continue this interesting conversation with my cartoon friends from NetEnt:) Unfortunately, this time they had more arguments on their side, and especially Gonzo in particular, since I got free spins feature only once for more than 1100 spins! Got the money in three days, which seems to be a little long, but who cares! And always remember: You can not break the casino bank, but it is worth trying!